Privacy Policy & Data Protection

Last Updated: August 2026

1. Introduction

ADAPTOGEN SINERGY FLORIDA, CORP., a Florida corporation operating under the ADAPTOHEAL® brand (“ADAPTOHEAL,” the “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy & Data Protection Notice (“Privacy Policy”) describes how we collect, use, disclose, retain, and protect personal information when you visit or use our website (the “Site”), purchase our products, create an account, communicate with us, participate in promotions, subscribe to marketing communications, or otherwise interact with ADAPTOHEAL.

This Privacy Policy also describes certain choices and rights that may be available to you regarding your personal information.

By using the Site or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions and other applicable policies posted on the Site.

2. Personal Information We Collect

The personal information we collect depends on how you interact with ADAPTOHEAL.

We may collect the following categories of information:

A. Contact and Identification Information

This may include:

• name;
• billing and shipping address;
• email address;
• telephone number; and
• account username or other account identifiers.

B. Order and Transaction Information

When you purchase products, we may collect or process information concerning:

• products purchased;
• order history;
• purchase amounts;
• billing and shipping information;
• discounts or promotional codes;
• returns, refunds, and customer service requests; and
• subscription or recurring-order information, if applicable.

C. Payment Information

Payments may be processed through Shopify or other third-party payment processors.

Depending on the payment method and service provider, payment information such as credit or debit card details may be collected and processed directly by the applicable payment processor rather than stored directly by ADAPTOHEAL.

We may receive limited information relating to a transaction, such as payment status, transaction identifiers, payment method type, and billing information.

D. Account Information

If you create an account, we may collect information necessary to create and maintain the account, including login credentials, preferences, order history, and account activity.

E. Communications and Customer Service Information

When you contact us, we may collect the contents of your communications and information reasonably necessary to respond to your inquiry, request, complaint, return, refund, or other customer service matter.

F. Reviews and User-Submitted Content

If you submit a review, testimonial, photograph, comment, survey response, question, or other content, we may collect and use that information in accordance with this Privacy Policy and our Terms and Conditions.

G. Device and Internet Activity Information

When you use the Site, certain information may be collected automatically, including:

• Internet Protocol (IP) address;
• browser type;
• device type;
• operating system;
• device identifiers;
• pages viewed;
• referring and exit pages;
• date and time of visits;
• interactions with Site features;
• approximate location derived from IP address; and
• other technical or usage information.

H. Marketing and Advertising Information

We may collect information concerning your interactions with our advertisements, emails, promotions, social media content, and marketing campaigns.

This may include information collected through cookies, pixels, tags, or similar technologies, subject to applicable law and your available privacy choices.

3. Health and Wellness Information

ADAPTOHEAL operates the Site as an online store for dietary supplements. The Site is not intended to collect medical records, diagnoses, prescription information, laboratory results, insurance information, or other detailed medical or health information.

We ask that you not provide such information through customer service communications, product reviews, forms, or other areas of the Site unless specifically requested and reasonably necessary to address a particular matter.

Information regarding the products you purchase or view may, in certain circumstances, reflect or permit inferences regarding health or wellness interests. We handle such information in accordance with this Privacy Policy and applicable law.

The Site is not a healthcare provider portal or medical records system, and ADAPTOHEAL does not represent that it is a covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”).

4. How We Collect Information

We may collect personal information from the following sources:

A. Directly From You

For example, when you:

• place an order;
• create an account;
• enroll in a subscription or recurring-order program;
• contact customer service;
• subscribe to promotional communications;
• participate in a promotion;
• complete a survey; or
• submit a review or other content.

B. Automatically

We may collect certain information automatically when you interact with the Site through cookies, pixels, tags, analytics technologies, server logs, and similar technologies.

C. From Shopify and Other Service Providers

We may receive information through Shopify and from companies that assist us with payment processing, e-commerce operations, fulfillment, shipping, analytics, advertising, customer service, fraud prevention, and other business functions.

D. From Advertising and Social Media Platforms

If you interact with ADAPTOHEAL through social media platforms or advertisements, we may receive information made available to us by those platforms in accordance with your settings, their respective policies, and applicable law.

5. How We Use Personal Information

We may use personal information for legitimate business and commercial purposes, including to:

• process and fulfill orders;
• process payments and refunds;
• provide shipping and delivery services;
• create and administer customer accounts;
• administer subscriptions and recurring orders;
• communicate regarding purchases, accounts, or customer service matters;
• respond to inquiries and requests;
• provide product information;
• manage returns, refunds, replacements, and complaints;
• personalize and improve the Site and customer experience;
• analyze Site usage and business performance;
• maintain and improve our products and services;
• conduct advertising and marketing activities;
• send promotional communications where permitted by law;
• administer promotions, surveys, or loyalty programs;
• detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• maintain the security and integrity of the Site and our systems;
• comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
• establish, exercise, or defend legal claims; and
• protect the rights, property, safety, and legitimate interests of ADAPTOHEAL, our customers, and others.

We may also use information for other purposes disclosed to you at the time of collection or with your consent where required.

6. Shopify and Other Service Providers

Our Site is hosted and operated using Shopify, which provides e-commerce infrastructure and related technology that enables us to operate our online store and process transactions.

Shopify may process personal information in connection with your use of the Site and purchases made through it. Shopify’s processing of personal information is also subject to its applicable privacy terms and practices.

We may also use third-party service providers to perform functions such as:

• payment processing;
• order fulfillment;
• shipping and logistics;
• website hosting and technical services;
• customer service;
• email and communications;
• analytics;
• information technology and cybersecurity;
• fraud prevention;
• advertising and marketing; and
• professional services.

These providers may collect or process personal information as reasonably necessary to provide services to us or as otherwise permitted by applicable law.

Some service providers may maintain their own privacy policies or act independently with respect to certain processing activities. We encourage consumers to review applicable third-party privacy notices where appropriate.

7. Cookies and Similar Technologies

The Site may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors interact with the Site, measure performance, prevent fraud, and support advertising and marketing activities.

These technologies may include:

• essential or functional cookies;
• analytics cookies;
• advertising cookies;
• pixels;
• tags; and
• similar tracking technologies.

Some of these technologies may be provided by Shopify or other third parties.

Where required by applicable law, we will provide mechanisms for managing applicable cookie or tracking preferences.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect Site functionality.

Additional information may be provided through our Cookie Policy or cookie preference tool, if applicable.

8. Marketing Communications

If you subscribe to promotional email communications, we may use your contact information to send information about products, offers, promotions, and other ADAPTOHEAL news.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in those communications.

Even if you opt out of promotional communications, we may continue sending non-promotional communications relating to transactions, accounts, subscriptions, customer service, security, or other necessary business matters.

If ADAPTOHEAL offers SMS or text-message marketing, additional terms and consent disclosures may apply.

9. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

A. Shopify and Service Providers

We may disclose or make information available to Shopify and companies providing services such as:

• payment processing;
• fulfillment;
• shipping;
• technology and website services;
• customer support;
• communications;
• analytics;
• cybersecurity and fraud prevention;
• advertising and marketing; and
• legal, accounting, and other professional services.

B. Advertising and Marketing Partners

Subject to applicable law and available privacy choices, we may work with advertising, analytics, social media, and marketing partners to measure campaigns, understand audiences, and provide or evaluate advertising.

Certain disclosures involving advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws even where no money is exchanged.

Where applicable law provides a right to opt out of such practices, we will provide an appropriate mechanism for exercising that right.

C. Legal and Regulatory Purposes

We may disclose information where reasonably necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• enforce our agreements and policies;
• investigate fraud, security incidents, or unlawful conduct;
• protect legal rights, property, or safety; or
• establish, exercise, or defend legal claims.

D. Corporate Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other corporate transaction, subject to applicable law.

E. At Your Direction or With Your Consent

We may disclose information when you direct us to do so or otherwise consent to the disclosure.

10. Sale, Sharing and Targeted Advertising

ADAPTOHEAL does not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain uses of cookies, pixels, analytics technologies, advertising services, or similar technologies may constitute a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws.

Where such laws apply, eligible consumers may have the right to opt out of these activities.

If required by applicable law, the Site will provide an appropriate “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or comparable mechanism through which eligible consumers may exercise applicable opt-out rights.

Where required by applicable law, we will also process recognized browser-based universal opt-out preference signals.

11. Data Protection and Security

ADAPTOHEAL takes the protection of personal information seriously.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, or destruction.

Our data protection and security practices may include, as appropriate:

• access controls;
• authentication measures;
• secure communications and transmission technologies;
• use of reputable service providers;
• limitation of access to personal information based on business need;
• monitoring and maintenance of systems;
• procedures for responding to suspected security incidents; and
• reasonable measures for secure retention and disposal of information.

Where third-party service providers process personal information in connection with services provided to us, we seek to use providers appropriate for the nature of the services involved.

No system, network, website, database, or method of electronic transmission is completely secure. Accordingly, while we take reasonable measures designed to protect personal information, we cannot guarantee absolute security.

12. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will investigate and respond as appropriate under the circumstances.

Where applicable law requires notification to affected individuals, governmental authorities, regulators, or other parties, we will provide such notifications in accordance with applicable legal requirements.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing products and services, maintaining customer accounts and transaction records, complying with legal and regulatory requirements, resolving disputes, preventing fraud, enforcing agreements, and protecting legitimate business interests.

Retention periods may vary depending on the type of information, the purpose for which it is used, contractual requirements, legal obligations, and applicable limitation periods.

When personal information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

14. Your Privacy Rights and Choices

Depending on where you reside and the privacy law applicable to ADAPTOHEAL’s processing of your personal information, you may have certain rights concerning your personal information.

These may include the right to:

• confirm whether we process your personal information;
• request access to personal information;
• obtain information concerning categories of personal information collected;
• request correction of inaccurate personal information;
• request deletion of personal information, subject to applicable exceptions;
• obtain a portable copy of certain personal information;
• opt out of certain sales or sharing of personal information;
• opt out of certain targeted advertising;
• limit certain uses or disclosures of sensitive personal information, where applicable;
• withdraw consent where processing is based on consent and applicable law permits withdrawal; and
• appeal certain decisions concerning a privacy request, where required by applicable law.

These rights are not absolute and may differ depending on your state of residence and applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. How to Exercise Privacy Rights

If you believe you are entitled to exercise a privacy right under applicable law, you may submit a request through:

Email: info@adaptohealusa.com

or through any privacy request form or mechanism made available on the Site.

Your request should provide sufficient information for us to understand and respond to it.

We may need to verify your identity before completing certain requests. Information requested for verification will be used for that purpose and related security or legal requirements.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may require appropriate evidence of the agent’s authority and may verify your identity directly where permitted.

We will respond to verified requests within the period required by applicable law.

If applicable law provides a right to appeal our decision regarding a privacy request, instructions for submitting an appeal will be provided with our response.

16. State-Specific Privacy Rights

Certain U.S. states have enacted comprehensive consumer privacy laws that may provide residents with additional rights.

To the extent any such law applies to ADAPTOHEAL and to a particular consumer or processing activity, we will honor the rights and disclosures required by that law.

These rights and obligations may vary depending on factors including the consumer’s state of residence, the nature and volume of personal information processed, the purpose of processing, and applicable statutory thresholds.

Nothing in this Privacy Policy should be interpreted as representing that a particular state privacy statute applies to ADAPTOHEAL where its statutory applicability requirements have not been met.

17. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), to the extent the CCPA applies to ADAPTOHEAL and the particular processing activity.

Such rights may include rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.

California consumers may also have the right not to receive discriminatory treatment for exercising rights provided by applicable law.

Where required by the CCPA, additional disclosures, notices at collection, and mechanisms for exercising applicable rights will be provided.

ADAPTOHEAL does not knowingly sell or share the personal information of consumers under sixteen (16) years of age in circumstances requiring affirmative authorization under applicable California law.

18. Florida Privacy and Data Protection

ADAPTOHEAL is based in Florida and will comply with applicable Florida privacy, consumer protection, data security, and breach notification requirements.

To the extent the Florida Digital Bill of Rights or another Florida privacy law applies to ADAPTOHEAL or a particular processing activity, we will provide and honor the rights, disclosures, and data protection requirements imposed by applicable law.

Nothing in this Privacy Policy is intended to represent that ADAPTOHEAL is subject to a particular Florida privacy statute where the statutory applicability requirements have not been satisfied.

19. Children’s Privacy

The Site and our products are not directed to children under thirteen (13) years of age.

We do not knowingly collect personal information online from children under thirteen in circumstances subject to the Children’s Online Privacy Protection Act (“COPPA”) without appropriate parental consent.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete the information.

If you believe a child has improperly provided personal information to us, please contact us using the information provided below.

20. Third-Party Websites and Services

The Site may contain links to third-party websites, platforms, or services.

This Privacy Policy does not govern the privacy practices of independent third parties.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

21. Social Media

ADAPTOHEAL may maintain accounts or pages on third-party social media platforms.

Your interactions with those platforms are also governed by their respective privacy policies and terms.

Information you make publicly available through social media may be visible to ADAPTOHEAL and others.

22. International Visitors

The Site is operated from the United States and is primarily intended for the U.S. market.

If you access the Site from outside the United States, information you provide may be processed or stored in the United States or other jurisdictions where Shopify or our other service providers operate.

Privacy and data protection laws in those jurisdictions may differ from the laws of your country of residence.

Where applicable law imposes additional requirements concerning international transfers or processing of personal information, we will address those requirements as applicable to the relevant processing activity.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or other circumstances.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the Policy.

Where required by applicable law, we will provide additional notice or obtain consent regarding material changes.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy and data protection practices may be directed to:

ADAPTOGEN SINERGY FLORIDA, CORP.
ADAPTOHEAL®
Miami, Florida, United States
Customer Service: info@adaptohealusa.com
Website: www.adaptohealusa.com

Please include sufficient information for us to understand and respond to your request.