Return & Refund Policy

Last Updated: August 2026

At ADAPTOHEAL®, we want our customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions applicable to returns, refunds, replacements, and order cancellations for products purchased directly through our U.S. website (the “Site”).

This policy applies only to purchases made directly from ADAPTOGEN SINERGY FLORIDA, CORP., operating under the ADAPTOHEAL® brand (“ADAPTOHEAL,” “we,” “us,” or “our”), through the Site.

Products purchased from Amazon, another retailer, distributor, marketplace, or third-party seller are subject to the return and refund policies of the seller from whom the product was purchased.

1. Return Period

Subject to the conditions below, eligible products may be returned within fifteen (15) days from the date of delivery.

To be eligible for a return, the product must:

be unused and unopened;
be in its original packaging;
have both original safety seals intact and unbroken; and
be accompanied by sufficient information to identify the original purchase.

We reserve the right to decline a return that does not satisfy these requirements, subject to applicable law.

2. Dietary Supplements and Opened Products

Because ADAPTOHEAL products include dietary supplements intended for human consumption, we maintain return restrictions designed to protect product quality, safety, and integrity.

Unless the product was received damaged, defective, contaminated, incorrect, or is otherwise subject to a right that cannot be waived under applicable law, we do not accept returns of products that:

have been opened;
have one or both original safety seals broken or removed;
have been used or partially consumed;
have been altered or tampered with; or
are otherwise no longer in their original saleable condition.

A customer’s dissatisfaction with the taste, smell, texture, appearance, or individual results of an opened dietary supplement does not, by itself, make the product eligible for return or refund.

Individual experiences and results may vary.

3. How to Request a Return

Before returning a product, please contact ADAPTOHEAL Customer Service at:

info@adaptohealusa.com

Please provide:

your name;
order number;
product you wish to return;
reason for the return; and
any additional information reasonably requested to process the return.

If the return is eligible, we will provide return instructions.

Products should not be returned without first contacting us and receiving return instructions.

Sending a product to us without authorization does not guarantee that the return will be accepted or refunded.

4. Return Shipping Costs

For eligible returns based on a change of mind, accidental purchase, or other reason not attributable to ADAPTOHEAL, the customer is responsible for return shipping costs.

For eligible returns not resulting from an error attributable to ADAPTOHEAL, original shipping charges are non-refundable and an administrative return processing fee of $3.00 USD will be deducted from the refund. The $3.00 USD administrative fee will not apply where the return results from an error attributable to ADAPTOHEAL, the product was received damaged or defective, or otherwise required by applicable law.

We recommend using a trackable shipping method when returning products. ADAPTOHEAL is not responsible for return shipments that are lost or damaged before being received by us.

If the cost of returning a product from an international destination is reasonably expected to exceed the value of the product, ADAPTOHEAL may advise the customer that the return may not be economically practical. The customer may elect not to proceed with the return. No refund will be issued for a product that is not returned when return of the product is required under this Policy.

5. Damaged or Defective Products

If your product arrives damaged, defective, leaking, compromised, or otherwise unsuitable for use, please contact us as soon as reasonably possible after delivery.

Please provide:

your order number;
a description of the issue; and
photographs of the product, packaging, shipping container, or shipping label when reasonably requested.

After reviewing the claim, ADAPTOHEAL may, as appropriate:

replace the affected product;
issue a refund; or
provide another reasonable resolution.

You should not consume or continue using a product that appears damaged, contaminated, tampered with, or otherwise compromised.

We may request that the affected product be retained, returned, or disposed of in accordance with instructions provided by us.

6. Incorrect Products or Order Errors

If you receive a product different from the product you ordered, or if we make another material fulfillment error, please contact Customer Service.

After confirming the error, we will provide an appropriate remedy, which may include:

shipment of the correct product;
replacement of the affected product; or
a refund.

When the return is required because of an error attributable to ADAPTOHEAL, we will be responsible for reasonable return shipping costs or provide an appropriate return method.

7. Missing Items

If your order arrives with an item missing, please contact Customer Service promptly and provide your order information and a description of the missing item.

We may review fulfillment and shipping records before approving a replacement or refund.

This Section applies to items missing from a package received by the customer. Packages lost or missing during shipment are addressed under our Shipping & Delivery Policy.

8. Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your return when appropriate.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow a reasonable period for the refund to be processed. Your bank, credit card issuer, payment processor, or other financial institution may require additional time before the refund appears in your account.

Except where required by law or resulting from an error attributable to ADAPTOHEAL, shipping, handling, expedited shipping, and similar charges are generally non-refundable.

For eligible discretionary returns, the amount refunded will reflect any deductions described in Section 4 of this Policy, including the applicable $3.00 USD administrative return processing fee.

9. Partial Refunds

Where appropriate and permitted by applicable law, ADAPTOHEAL may issue a partial refund when a returned product does not fully satisfy the return conditions stated in this Policy but circumstances reasonably justify a partial reimbursement.

Nothing in this Section requires ADAPTOHEAL to accept an otherwise ineligible return.

10. Promotional, Bundled and Discounted Products

Products purchased as part of a bundle, promotion, multi-product offer, or other discount may be subject to the terms applicable to that offer.

If returning part of a promotional or bundled purchase causes the remaining products to no longer qualify for the original discount, the refund may be adjusted to reflect the price that would have applied to the products retained by the customer.

Any such adjustment will be made reasonably and in accordance with the terms of the applicable promotion and applicable law.

11. Subscription Orders

Products purchased through a subscription or recurring-order program are subject to the same return eligibility requirements described in this Policy unless different terms were expressly disclosed when the subscription was established.

Canceling a subscription prevents future recurring orders in accordance with the applicable subscription terms but does not automatically cancel, return, or refund an order that has already been processed or shipped.

Customers should review their subscription settings and cancellation deadlines before an upcoming recurring order.

12. Order Cancellations

We process orders as promptly as possible.

If you wish to cancel an order, please contact Customer Service as soon as possible.

We will make reasonable efforts to accommodate a cancellation request if the order has not yet entered processing or shipment. However, we cannot guarantee that an order can be canceled after it has been submitted.

If the order has already been processed or shipped, the customer may request a return after delivery in accordance with this Policy.

13. Refused and Undeliverable Orders

Orders that are refused, returned to sender, or determined to be undeliverable because of an incorrect or incomplete address provided by the customer may be subject to the terms of our Shipping & Delivery Policy.

If such an order is returned to us in an eligible condition, we may refund the product purchase price, less shipping charges and any reasonable carrier charges or other costs incurred as a result of the return, to the extent permitted by applicable law.

For international orders, ADAPTOHEAL is not responsible for delays, refusal of entry, detention, or seizure by customs or other governmental authorities resulting from destination-country import requirements, restrictions, duties, taxes, documentation requirements, or other circumstances not attributable to ADAPTOHEAL. Except where otherwise required by applicable law or where the issue results from an error attributable to ADAPTOHEAL, orders affected by such events are not eligible for refund.

14. Chargebacks and Payment Disputes

If you believe there is a problem with an order or charge, we encourage you to contact ADAPTOHEAL Customer Service first so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy limits any lawful right you may have to dispute an unauthorized or improper charge with your financial institution or payment provider.

ADAPTOHEAL reserves the right to provide order, delivery, communication, refund, and other relevant transaction records to payment processors or financial institutions in connection with a chargeback or payment dispute.

15. Abuse of Return Policy

ADAPTOHEAL reserves the right, to the extent permitted by applicable law, to refuse returns, refunds, replacements, or future transactions in cases involving suspected fraud, abuse of this Policy, repeated unsupported claims, product tampering, or other improper conduct.

Nothing in this Section limits rights that cannot lawfully be waived.

16. Third-Party Purchases

This Return & Refund Policy applies only to products purchased directly through the ADAPTOHEAL U.S. Site.

If you purchased an ADAPTOHEAL product through Amazon or another authorized retailer, marketplace, distributor, or third-party seller, please contact the applicable seller and follow its return and refund procedures.

ADAPTOHEAL cannot guarantee that it will process refunds directly for purchases for which it did not receive the original payment.

17. Non-Waivable Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Changes will become effective when posted on the Site unless otherwise stated or required by applicable law. The “Last Updated” date at the top of this Policy indicates when it was most recently revised.