Shipping & Delivery Policy

Last Updated: August 2026

This Shipping & Delivery Policy explains the terms applicable to the processing, shipment, delivery, and handling of orders placed through the ADAPTOHEAL® U.S. website (the “Site”).

The Site is operated by ADAPTOGEN SINERGY FLORIDA, CORP., a Florida corporation operating under the ADAPTOHEAL® brand (“ADAPTOHEAL,” “we,” “us,” or “our”).

This Policy should be read together with our Terms and Conditions and Return & Refund Policy.

1. Order Processing

Orders are generally processed during regular business days, excluding weekends and U.S. federal holidays.

Orders are processed and dispatched from our fulfillment operations in Miami, Florida.

Estimated processing and delivery times displayed on the Site are provided for convenience and are not guaranteed unless expressly stated otherwise.

Processing times may vary due to:

• order volume;
• product availability;
• payment verification;
• fraud-prevention review;
• promotions or holiday periods;
• weather or transportation disruptions;
• fulfillment delays; or
• other circumstances reasonably affecting our operations.

An order confirmation does not mean that an order has shipped.

2. Shipping Methods and Rates

Available shipping methods, estimated delivery times, and applicable shipping charges will generally be displayed during checkout.

Shipping rates may depend on factors such as:

• destination;
• order size or weight;
• selected shipping method;
• carrier rates; and
• applicable promotions.

ADAPTOHEAL may offer free or discounted shipping from time to time. Any minimum purchase requirements, geographic restrictions, or other conditions applicable to such promotions will be disclosed with the applicable offer.

3. Estimated Delivery Times

The following delivery periods reflect our current estimated delivery times. These periods are estimates only and are not guarantees.

Delivery dates and transit times are estimates and not guarantees, unless expressly stated otherwise.

• United States: 5 to 10 business days.

International orders to the destinations listed below are generally dispatched from our Miami fulfillment operations on Thursdays. Orders received after the applicable weekly processing cutoff may be scheduled for the following week’s international dispatch.

• Costa Rica / Dominican Republic: 5 to 10 days.
• Colombia / Venezuela / Panama / El Salvador / Guatemala: 10 to 15 days.
• Argentina / Ecuador: 15 to 20 days. Additional identification and/or Tax ID information may be required for shipment and customs processing.
• Canada: 15 to 20 days, subject to courier and customs processing.
• Switzerland / United Kingdom: 15 to 20 days.

Once a shipment has been transferred to a carrier, delivery may be affected by circumstances outside our reasonable control, including:

• carrier delays;
• weather;
• natural disasters;
• transportation disruptions;
• high-volume shipping periods;
• incorrect or incomplete addresses;
• governmental actions;
• service interruptions; or
• other unforeseen circumstances.

ADAPTOHEAL will make reasonable efforts to assist customers with shipping issues but cannot guarantee carrier performance or a particular delivery date.

4. Shipping Destinations

Products purchased through the Site may be shipped to eligible addresses within the United States and U.S. territories or other destinations made available during checkout.

The availability of shipping to a particular destination may depend on carrier availability, product restrictions, applicable law, and our current shipping operations.

If the Site does not permit an order to be completed for a particular destination, shipping is not currently available to that destination through the Site.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• recipient name;
• street address;
• apartment, suite, or unit number;
• city;
• state;
• ZIP Code; and
• other applicable delivery information

before completing your purchase.

ADAPTOHEAL is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer, except to the extent otherwise required by applicable law.

6. Address Changes

If you discover an error in your shipping address after submitting an order, please contact Customer Service as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or transferred for shipment.

However, we cannot guarantee that an address can be changed after an order has been submitted.

Once a shipment has been transferred to the carrier, any address correction or redirection may be subject to the carrier’s policies and additional charges.

7. Shipping Confirmation and Tracking

When tracking information is available, customers will generally receive a shipping confirmation containing tracking information or instructions for tracking the shipment.

Tracking information may require some time after shipment to become active in the carrier’s system.

ADAPTOHEAL does not control the accuracy or frequency of tracking updates provided by independent carriers.

8. Delayed Shipments

A shipment may occasionally take longer than the estimated delivery period.

If your shipment appears significantly delayed, please review the tracking information and contact Customer Service if additional assistance is needed.

We may assist with carrier inquiries or claims when appropriate.

A carrier delay does not automatically entitle an order to cancellation or refund while the shipment remains in transit, except where required by applicable law or otherwise determined appropriate by ADAPTOHEAL.

If we become aware that we cannot ship an order within an applicable stated or represented shipment period, we may notify you of the delay and provide a revised shipment date. Where required by applicable law, you will be given the opportunity to consent to the delay or cancel the affected order and receive a prompt refund.

9. Lost Packages

If tracking information indicates that a package has not been delivered and appears to be lost in transit, please contact Customer Service.

We may investigate the shipment with the carrier and may request information reasonably necessary to process the claim.

Depending on the circumstances and the results of the investigation, we may:

• replace the shipment;
• issue a refund;
• provide another reasonable resolution; or
• assist with an applicable carrier claim.

ADAPTOHEAL reserves the right to investigate suspected fraudulent or abusive lost-package claims.

10. Packages Marked “Delivered”

If carrier tracking shows that a package has been delivered but you cannot locate it, we recommend that you:

• verify the shipping address on the order;
• check around the delivery location;
• check with household members, neighbors, reception areas, mailrooms, or building personnel, where applicable; and
• allow a reasonable period in case the carrier’s delivery scan preceded the actual delivery.

If the package remains missing, please contact Customer Service and, where appropriate, the carrier.

We may assist in investigating the matter and determining an appropriate resolution based on the circumstances.

A carrier’s “delivered” status may constitute evidence of delivery, but ADAPTOHEAL will consider reasonably documented delivery issues on a case-by-case basis and in accordance with applicable law.

11. Damaged Shipments

If a shipment arrives visibly damaged, leaking, opened, tampered with, or otherwise compromised, do not consume or use any product whose safety or integrity may have been affected.

Please contact Customer Service as soon as reasonably possible and provide:

• your order number;
• a description of the problem; and
• photographs of the product, shipping package, shipping label, and damage when reasonably requested.

Damaged or compromised products will be handled in accordance with our Return & Refund Policy.

Please retain the product and shipping materials until we advise whether they are needed for inspection, return, or a carrier claim.

12. Incorrect or Missing Items

If your shipment contains an incorrect product or is missing an item included in your order, please contact Customer Service.

We may review order, fulfillment, shipping, and delivery records and may request photographs or other reasonable information to verify the issue.

Confirmed fulfillment errors attributable to ADAPTOHEAL will be resolved in accordance with our Return & Refund Policy.

13. Undeliverable and Returned-to-Sender Packages

Packages may be returned to us because of:

• an incorrect or incomplete address;
• inability of the carrier to complete delivery;
• refusal of delivery;
• failure to retrieve a package;
• carrier restrictions; or
• other delivery issues.

If a package is returned to us, we may contact you to determine whether reshipment is appropriate.

Where the return resulted from incorrect information provided by the customer, refusal of delivery, or another circumstance not attributable to ADAPTOHEAL, additional shipping charges may apply to reship the order.

If a refund is issued instead of reshipment, original shipping charges and reasonable carrier costs may be deducted from the refund to the extent permitted by applicable law.

14. Order Cancellations

We process orders as promptly as possible.

If you wish to cancel an order, contact Customer Service as soon as possible.

We will make reasonable efforts to accommodate a cancellation request if the order has not yet entered processing or shipment, but we cannot guarantee cancellation after an order has been submitted.

Once an order has been processed or shipped, it will generally be subject to our Return & Refund Policy.

15. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If an order is divided into multiple shipments, you may receive separate tracking information for each shipment.

A partial delivery does not necessarily mean that an item is missing from the order.

16. Subscription Orders

Orders generated through a subscription or recurring-order program are processed and shipped in accordance with the shipping method and delivery information associated with the subscription at the time the applicable order is processed.

Customers are responsible for keeping subscription shipping information current.

Changes made after a recurring order has entered processing may not apply to that shipment.

17. Freight Forwarders and Third-Party Reshipping Services

If you choose to have an order delivered to a freight forwarder, package forwarding service, reshipping company, or other third party for subsequent delivery to another destination, that arrangement is made at your discretion.

To the extent permitted by applicable law, ADAPTOHEAL is not responsible for loss, damage, delay, handling, storage, customs issues, or other events occurring after the order has been successfully delivered to the freight forwarder or third-party reshipping service designated by you.

18. International Shipping

The U.S. Site is primarily intended to serve customers in the United States.

If international shipping is offered to a particular destination, availability will generally be indicated during checkout.

International orders, where available, may be subject to:

• customs procedures;
• import restrictions;
• duties;
• taxes;
• brokerage fees;
• carrier charges; and
• additional delivery delays.

Unless expressly stated otherwise during checkout, international customers are responsible for determining whether products may lawfully be imported into their destination and are solely responsible for applicable customs duties, import taxes, brokerage fees, carrier charges, and other import-related fees imposed by the destination country or carrier.

ADAPTOHEAL reserves the right to restrict international shipping based on regulatory, carrier, operational, or product considerations.

ADAPTOHEAL is not responsible for delays, refusal of entry, detention, or seizure by customs or other governmental authorities resulting from destination-country requirements, import restrictions, duties, taxes, documentation requirements, or other circumstances not attributable to ADAPTOHEAL. Except where otherwise required by applicable law or where the issue results from an error attributable to ADAPTOHEAL, orders affected by such events are not eligible for refund.

19. Force Majeure and Events Beyond Our Control

ADAPTOHEAL shall not be responsible for shipping or delivery delays resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, governmental actions, labor disruptions, carrier interruptions, supply-chain disruptions, epidemics, pandemics, telecommunications failures, transportation emergencies, or similar events.

Nothing in this Section limits any consumer right that cannot lawfully be waived.

20. Fraud and Abuse

To protect our customers and business, we may review orders or shipping claims that appear unusual, fraudulent, duplicative, or abusive.

To the extent permitted by applicable law, ADAPTOHEAL reserves the right to decline or limit replacement shipments, refunds, or future orders when there is reasonable evidence of fraud, misuse, product diversion, or abuse of our shipping or refund policies.

21. Third-Party Purchases

This Shipping & Delivery Policy applies to orders placed directly through the ADAPTOHEAL U.S. Site.

Products purchased through Amazon or another retailer, marketplace, distributor, or third-party seller are subject to the shipping and delivery terms applicable to that seller.

Please contact the seller directly regarding shipping issues associated with purchases made outside the ADAPTOHEAL Site.

22. Non-Waivable Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

23. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, carriers, services, legal requirements, or other circumstances.

Changes will become effective when posted on the Site unless otherwise stated or required by applicable law.

The “Last Updated” date at the top of this Policy indicates when it was most recently revised.

24. Contact Us

Questions or requests regarding shipping or delivery may be directed to:

ADAPTOGEN SINERGY FLORIDA, CORP.
ADAPTOHEAL®
Miami, Florida, United States
Customer Service: info@adaptohealusa.com
Website: www.adaptohealusa.com